Terms & Conditions

A) Register and create your own personal account

In order to make the purchase is not necessary to proceed with the registration. Anyway remember it brings some advantages, such as the reception of deals and products in preview.

Click on the Sign In link located in the upper left;
Insert in the section Register your user name (or un’indirizzo email) and password.
By clicking on Register you will have completed your account registration.
Through this personal account you can:

– Track orders, and review purchase history;
– Save your address to buy more quickly;
– Manage the information of your account.

B) Insert your email address in the Newsletter box

To subscribe to the newsletter simply enter an email address in the newsletter box or subscribe by accepting the receipt of advertising material. This way the user will receive all updates on the latest products added and warnings of possible promotions and special initiatives.

C) Conclusion of purchase

We encourage you to double-check the items in your shopping cart by clicking on the “shopping bag” at the right side on the top of the page. To delete one or more items from the cart, just use the link “remove product.”
To complete the order, click “Go to checkout.”
Once confirmed the list of purchases, you enter the additional data page may be inserted about shipment, invoicing and payment.
With the confirmation of the order data is recorded and you enter the page of the chosen payment system to complete the order.
Executed Order

Once verified the actual availability of the commodity and verified the correctness of the payment, the order is accepted. The possibly affected customers can receive information on the status of your order by sending an e-mail address info@chapeaueyewear.com

We wish to remind our customers that once confirmed and fulfilled, the already available items orders can not be modified.

D) Payment

The payment of the price of products and their shipping costs and incidental takes place online. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged on the payment source provided by the user at the time of delivery of the purchased products.

Forms of payment accepted are:

-Credit Credit / Paypal

Upon purchase, customers enter the details of your credit card in a secure electronic banking system, provided by PayPal (the world leader in online payments). E ‘can make purchases using Visa, MasterCard and American Express.

-Bank transfer

By choosing the method of payment Bank Transfer, the customer automatically sends an order request to chapeaueyewear.com that will ship as soon as the amount corresponding to the order made will be credited to the bank account of chapeaueyewear.com.

With this form of payment, if made, you will need to provide your bank details to proceed to the payment transfer.

E) Prices and Currency

The official currency is the Euro Chapeau site. For countries which currency is not Euro, the exchange rate depends on the rates charged by your credit card and the rates applied by the form of payment used.

Payments and all monetary transactions take place in Euro. Prices and exchange rates of other currencies are only a guideline to help you to have a higher perception of values.

The prices of the products may be subject to change. The user should always verify the accuracy of the final price of sale before sending the relevant order form.

VAT – Duties

For countries belonging to the European Community, the product price is inclusive of VAT.

For non EU countries, not subject to VAT, the product price is inclusive of local taxes, import and customs clearance which will vary depending on the regulations of the country where the item is shipped.

F) Shipping

Items may only cover the territories and nations provided by our site. The purchase requests from countries not included among those displayed on registration will not be accepted by chapeaueyewear.com

Shipments we have planned are currently DDP, ie, for deliveries Extra EEC, the cost that the user support is also provided for the cost of duties and other taxes such as VAT.

Time and Shipping Costs

As soon as the payment is authorized and items will be available, orders will be processed as quickly as possible. The delivery times depend on what time of receipt of order.

Generally orders arrive at their destination after 24 / 48h on Italian territory, 48h / 72h in the European territory, 72h / 96h in all other countries (outside the EU).

Insurance

Shipments between Chapeau are insured against damage or loss. The insurance will be valid until the time of delivery of the goods to the address indicated.

Delivery status

When shipped, the customer will receive an informative e-mail where you specify the unique consignment number that can be monitored on the website of the courier used to ship as specified in the order.

data Delivery

chapeaueyewear.com use as shipping data than those indicated by the customer when ordering.

Shipping date

Orders are processed from Monday to Friday, at the following times: 9:00 to 17:30. Orders placed over the weekend will be processed on next Monday morning. Finally orders placed on a public holiday will be processed the next working day.

Shipping documents

As required by the rules of the trade, all shipments are accompanied by the waybill and official invoice stating the value of the individual items in Euro. For items on sale invoice shows the discounted amounts.

traceability Shipping

When shipped, the customer will receive an informative e-mail where you can specify the unique consignment number that can be monitored on the carrier’s website utilized for shipping as specified in the order.

The customer can track the status of the shipment on the carrier’s website, by simply entering the number of your shipment in the “Research Expedition”. The web page displayed will show exact and updated movements of the shipment.

Authorized delivery of the Shipment

Upon arrival of the goods, the customer should carefully inspect the package before affixing a successful delivery of the shipment test signature.

If, for any reason, the box looks tampered or if the tape is not intact, the customer is asked to sign the receipt with reservation, or to refuse delivery. In the case where the box has been signed for with an unauthorized signature or there is evidence of tampering of the package, the customer is asked to immediately report the incident to the local office of the courier and contact us by sending an e-mail to ‘ address info@chapeaueyewear.com

Couriers:

– Italy: SDA

– Europe and countries Cee Extras: DHL, or other couriers as specified in the order

H) d Right of Withdrawal Right of Return

Our client has the right to terminate its contract with chapeaueyewear.com, without penalty, within fourteen (14) days from the day of receipt of the purchased products.

In addition to the right of withdrawal you are entitled to the Returned Goods purchased and received in the case of our shipping errors and / or in the case of products not conforming to quality.

Conditions for exercising the right of withdrawal / return

The return right ameans properly exercised if they are fully met the following conditions:

Contact customer service at the e-mail info@chapeaueyewear.com expounding the reason for return within fourteen days after delivery of the package.

or send by email to info@chapeaueyewear.com of withdrawal signaling / made within 14 days from receipt of goods, not forgetting to state the reasons for the termination / made.

or Before sending the goods it is expect to receive the appropriate mail of acceptance by info@chapeaueyewear.com and such acceptance must be printed and enclosed in the shipment.

or Products must not be used, worn, washed or damaged;

o The identification tag is still attached to the products with the disposable seal;

or Products must be returned intact and unused, as well as in their original packaging

o Each item must be returned including all labels, packaging and original accessories (dustbags, hangers, garment covers etc.) received along with the order;

The goods or returns must be sent to: Optics Salvati – Largo Di Boccea, 36 – 00167 Rome, Italy in one shipment, in fact, we reserve the right not to accept a single order returned and delivered at different times;

or Returned products must be delivered to the courier within fourteen (14) days from the date on which the customer has received the mail of acceptance of the return.

or Products may be returned by dispatching the package through the courier indicated and used by chapeaueyewear.com, or through another shipping only after receiving the go ahead by mail to info@chapeaueyewear.com

Refund times and methods

After Chapeau has received the request for returned goods and checked that all requirements have been met, the customer will receive an e-mail confirmation of acceptance / payment / replacement made.
Chapeau shall refund the amounts paid for the purchase of products, network shipping charges and any customs duties incurred in Italy for the return of purchased products.
After checking the correct execution of the terms and conditions set out above, the sums will be reimbursed as soon as possible and in any event within forty-five (45) days from the date on which Chapeau has received the return of the product purchased.
If they have not complied with the procedures and terms for exercising the right of withdrawal, as specified in this paragraph, shall not be entitled to reimbursement of the money paid to Chapeau; However, the customer may be entitled, at its expense, the products in the state in which they were returned to Chapeau. Otherwise Chapeau can keep the products in addition to sums already paid for their purchase. The products will remain available to the customer for 3 months, after which they will be destroyed or otherwise for disposal.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of sums, in the event of exercise of the right of withdrawal, will run from Chapeau, in any case, against those who made the payment.
The shipping charges for returned products, will be charged to the customer, including liability in case of loss or damage to the products.
When returning to manufacturing defect or shipping, the shipping charges will be borne by Chapeau only if it is used for that purpose our reference courier appropriately marked.
As mentioned, the actual time for crediting or returning the amounts paid for the purchase of products depends on the method of payment used:

or purchase by bank transfer: the reimbursement takes place on the bank account from which the transfer is completed.

or purchase through PayPal: the reimbursement takes place on the PayPal account and is immediately visible from the moment Chapeau accept returns. The actual refund to the credit card on PayPal account depends on the credit card company, but normally takes place within 30 days.

or purchase on delivery: it is required to send an IBAN to cater to bank transfer with Causal #ordine.

In the event of a gift, the repayment of the sums will be made to the person who made the payment.

Product identification tag

All products offered for sale by chapeaueyewear.com have an identification tag attached with a disposable seal. Chapeau asked to try the product without removing the tag or seal, because we will not accept the returned products that have none.

G) Coupons

Customers who subscribe to the newsletter chapeaueyewear.com receive updates on promotions and promotional code that can be placed in the cart during the purchase process. Each code has a start date and end of validity, and this time limit can not in any way be extended.